1
Who we are
iKhetha is operated by Kambanga (Pty) Ltd, a South African private company (CIPC K2026012823) with offices in Johannesburg. References to "we", "us", "iKhetha" and "Kambanga" mean Kambanga (Pty) Ltd.
2
The service
iKhetha is a platform for South African pageants, talent competitions and similar events. Organisers list events, collect paid votes, and sell QR-coded tickets. Voters and ticket buyers transact anonymously without creating an account. Payments are processed by Paystack and tickets are delivered by email.
3
Organiser accounts
Only event organisers hold accounts. By creating one you confirm that you have legal authority to run the events you list (or are running them on behalf of a business that does), that the information you provide is accurate, and that you will keep your login credentials secure. You are responsible for activity under your account. We may require you to provide supporting documentation, including a bank confirmation letter, before we release any payout.
4
Voters and ticket buyers
You are a "consumer" under the Consumer Protection Act when you vote or buy a ticket through iKhetha. Your CPA and ECT Act rights are not affected by these terms.
Votes cast are final. A paid vote is added to the live tally at the moment of payment, so we do not offer cooling-off on vote purchases.
Tickets are electronic, QR-coded, and valid for one entry. Lost emails can be resent from the transaction receipt. Refunds on votes or tickets are decided by the organiser of the event, subject to the CPA and to our right to reverse a settlement as set out in clause 5.
Votes cast are final. A paid vote is added to the live tally at the moment of payment, so we do not offer cooling-off on vote purchases.
Tickets are electronic, QR-coded, and valid for one entry. Lost emails can be resent from the transaction receipt. Refunds on votes or tickets are decided by the organiser of the event, subject to the CPA and to our right to reverse a settlement as set out in clause 5.
5
Fees, payments and payouts
iKhetha retains 15% of the gross value of each successful vote or ticket purchase as its platform fee. The remaining 85% (the "organiser share") is settled to the organiser by electronic funds transfer in South African rand, subject to this clause.
We hold the organiser share in a platform account operated by Kambanga until payout. We hold these funds for the organiser's benefit and do not retain interest earned on them for our own account.
You request a payout from your dashboard. We aim to transfer the organiser share to your nominated bank account within seven (7) business days of your request. Final arrival depends on interbank timing and cannot be guaranteed to a specific date.
Before we release any payout, you must have uploaded a bank confirmation letter and passed verification. Initial verification usually takes one business day. You warrant that the bank account details you submit are accurate and that the account belongs to you or to the legal entity you represent. Any change to those details clears verification, and the new details must be re-verified before the next payout.
Once we have transferred a payout to the bank account you nominated and had verified, our obligation to you in respect of that amount is discharged, whether or not the funds ultimately reach you. You must raise any dispute about a payout in writing to payouts@ikhetha.com within 30 days of the payout date, after which the payout is considered accepted.
If a voter or ticket buyer successfully disputes, reverses or charges back a payment, the original transaction value will be reversed out of your balance. If your balance is insufficient, the shortfall is deducted from your next payout or invoiced to you on seven days' payment terms.
Fees are stated exclusive of VAT. Organisers are responsible for VAT on the gross sales amounts they collect. Kambanga's VAT position is shown on our contact page.
We hold the organiser share in a platform account operated by Kambanga until payout. We hold these funds for the organiser's benefit and do not retain interest earned on them for our own account.
You request a payout from your dashboard. We aim to transfer the organiser share to your nominated bank account within seven (7) business days of your request. Final arrival depends on interbank timing and cannot be guaranteed to a specific date.
Before we release any payout, you must have uploaded a bank confirmation letter and passed verification. Initial verification usually takes one business day. You warrant that the bank account details you submit are accurate and that the account belongs to you or to the legal entity you represent. Any change to those details clears verification, and the new details must be re-verified before the next payout.
Once we have transferred a payout to the bank account you nominated and had verified, our obligation to you in respect of that amount is discharged, whether or not the funds ultimately reach you. You must raise any dispute about a payout in writing to payouts@ikhetha.com within 30 days of the payout date, after which the payout is considered accepted.
If a voter or ticket buyer successfully disputes, reverses or charges back a payment, the original transaction value will be reversed out of your balance. If your balance is insufficient, the shortfall is deducted from your next payout or invoiced to you on seven days' payment terms.
Fees are stated exclusive of VAT. Organisers are responsible for VAT on the gross sales amounts they collect. Kambanga's VAT position is shown on our contact page.
6
Your warranties and indemnity
By using iKhetha as an organiser you warrant that the events you list exist and are lawfully run; that you have the right to use the images, names and biographies you upload about contestants; that the banking and tax details you submit are accurate and current; and that you will not manipulate voting through automated, bulk-bought or fraudulent means.
You indemnify Kambanga against any loss, claim, cost, fine or liability (including reasonable legal costs) arising from a breach of these warranties or from inaccurate, incomplete or fraudulent information you have submitted to us. This includes losses arising from incorrect banking details.
You indemnify Kambanga against any loss, claim, cost, fine or liability (including reasonable legal costs) arising from a breach of these warranties or from inaccurate, incomplete or fraudulent information you have submitted to us. This includes losses arising from incorrect banking details.
7
Acceptable use
You may not use iKhetha to deceive, defame, spam, manipulate voting outcomes, launder funds, or run an event you are not authorised to run. We reserve the right, acting reasonably, to suspend accounts, withhold payouts, void votes or close events where we believe the integrity of the platform or of an event has been compromised. Where we withhold a payout we will explain why and give you a reasonable chance to respond.
8
Content and intellectual property
Organisers and contestants retain the rights to photographs, videos and text they upload. By uploading content they grant iKhetha a non-exclusive, royalty-free licence to display and promote it on the platform and in directly related communications. The iKhetha name, logo, design system and platform software belong to Kambanga (Pty) Ltd.
9
Personal data
We process personal information in line with POPIA. How we collect, use, share and retain your data is set out in our privacy policy. By using iKhetha you acknowledge that you have read it.
10
Disclaimers and liability
iKhetha is provided on an "as is" basis. We do not warrant uninterrupted service, absence of bugs, or specific financial outcomes. Save for our fraud or gross negligence, and to the extent permitted by law, our total liability to any organiser for claims arising out of the platform is limited to the fees you have paid us in the six (6) months before the claim. We are not liable for losses caused by inaccurate banking or tax information you have supplied, by chargebacks or reversals originating from your buyers, or by acts of third parties including Paystack, card issuers, banks or telecommunications providers.
Nothing in this clause limits any right a consumer has under the Consumer Protection Act or the Electronic Communications and Transactions Act, or any liability that cannot lawfully be excluded.
Nothing in this clause limits any right a consumer has under the Consumer Protection Act or the Electronic Communications and Transactions Act, or any liability that cannot lawfully be excluded.
11
Changes, termination and jurisdiction
We may update these terms. Material changes will be posted here and emailed to organiser accounts. Either party may close an organiser account on reasonable notice. Termination does not relieve you of obligations that arose before it, including responsibility for refunds and chargebacks on completed transactions. Any undisputed balance owing to you is settled once the chargeback window has passed.
These terms are governed by the laws of the Republic of South Africa. Any dispute is referred first to good-faith discussion and, failing resolution within 30 days, to the jurisdiction of the High Court of South Africa (Gauteng Division, Johannesburg).
These terms are governed by the laws of the Republic of South Africa. Any dispute is referred first to good-faith discussion and, failing resolution within 30 days, to the jurisdiction of the High Court of South Africa (Gauteng Division, Johannesburg).